Last Updated: January 1, 2023
Introduction
This website www.libertyprocurement.shop and all products/services available on or through it (“Website”) are owned and operated by Liberty Procurement (“Company”, “we” or “us”).
These Terms and Conditions (“Terms”) govern your use of our Website and any purchase or transaction made on the Website. Please read them carefully before proceeding. By accessing the Website or completing a purchase/transaction, you agree to be legally bound by these Terms whether or not you have read them. If you do not agree to these Terms, please do not use this Website or make any purchases.
We may modify these Terms at any time and will post the most current version on this page. You should check back frequently so you are aware of the latest Terms. Your continued use of the Website after any changes constitutes acceptance of the new Terms.
Use of the Website
You must be at least 18 years old to use the Website or complete any transaction/purchase. By accessing the Website or making any purchase, you represent and warrant that:
- You are at least 18 years old
- All information you provide to us is truthful and accurate
- Your use of the Website does not violate any applicable laws or regulations
Your permission to use the Website is personal, non-transferable, and limited. You may not assign or otherwise transfer your account/rights to any other person or entity.
You are solely responsible for keeping your account information confidential. You agree to immediately notify us if you suspect or become aware of any unauthorized use of your account.
We reserve the right to refuse service or terminate accounts at our sole discretion, including for violations of these Terms, security reasons, or fraudulent, abusive, or unlawful activity.
Online Store
Our online store allows you to browse and purchase physical goods. By placing an order on the Website, you agree to pay the stated price for the products, plus any applicable taxes and shipping costs. Prices and availability are subject to change at any time without notice.
You must provide a valid email address and payment information to complete any purchase. We accept major credit cards through a third-party payment processor. To enhance security, your credit card number, expiration date, and CVV code are not collected or stored by us.
Purchases are subject to product availability. While we try to maintain accurate inventory counts, we do not guarantee any products will be in stock. If an ordered item is unavailable at the time of purchase, we will attempt to contact you to discuss replacements, substitutions, or refunds.
Promotional offers may contain additional restrictions or conditions. You must satisfy those conditions to receive the promotional price/offer. We reserve the right to cancel or reject orders in cases of suspected price manipulation or other fraudulent conduct.
After completing a transaction, you will receive an email confirmation with your order details. Please check this information carefully and contact us immediately if you see any discrepancies.
Shipping and Delivery
We will arrange for shipment of purchased products to you using the shipping method chosen at checkout. We will make reasonable efforts to deliver your order according to the estimates provided at the time of purchase. However, actual delivery times may vary due to shipping carrier delays, inclement weather, incorrect/incomplete addresses, and other unforeseen circumstances outside of our control.
You are responsible for providing a complete and accurate shipping address. We are not liable for misdirected shipments or non-deliveries due to incomplete/incorrect address information provided by you.
We carefully pack all shipments but are not liable for any damages during transit. You should inspect deliveries promptly for damage or missing items and follow up directly with the shipping carrier. We are happy to assist with the process but are not financially responsible for damages occurring during transit.
Title and risk of loss pass to you upon our transfer of the products to the carrier. We are not responsible for lost, stolen or damaged products after handover to the carrier. You may choose to purchase shipping insurance to protect against loss or damage.
We currently only ship products within the United States. We do not ship internationally or to PO boxes, APO/FPO addresses, warehouses, or forwarding addresses. We reserve the right to discontinue shipping to certain addresses with excessive fraud/loss history.
You must comply with all applicable import/export regulations for international shipments you arrange. We are not responsible for the seizure, confiscation or destruction of products by customs or border patrol agencies.
Returns and Refunds
We want you to be fully satisfied with every purchase. Please review our return/refund policies:
- You may return most unused products in new condition within 30 days of delivery for a full refund. We do not accept returns on certain products as indicated.
- To initiate a return, please contact us to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may be rejected or experience processing delays.
- You are responsible for return shipping costs unless the return is due to our error (e.g. defective, damaged, incorrect item shipped).
- Upon receiving and inspecting your return, we will process any refund owed back to the original payment method used for the purchase. Please allow 2-3 weeks for refund processing.
- You are responsible for any diminished value of items damaged after delivery. We reserve the right to refuse refunds/exchanges where products are damaged through use or misuse after delivery.
We reserve the right to refuse returns, replacements or exchanges in certain situations, such as:
- Products that are not in new, unused, and re-sellable condition
- Hazardous, flammable, or dangerous goods that cannot be shipped safely
- Goods that have been used, altered, or are missing parts/accessories
- Goods that have passed their expiry date
- Goods that have been damaged through misuse or unauthorized repairs
- Orders made as special promotions where returns were excluded
Please contact us if you have any questions about our returns policy. We will make reasonable efforts to satisfy every return request but reserve the right to refuse where inconsistent with our policy.
Customer Service
We want you to be satisfied with your purchase. Please reach out to our customer service team if you have any concerns, questions, or issues with your order.
You can contact customer service by:
- Email: [email protected]
- Phone: (555) 555-1234
- Mail: Liberty Procurement, 123 Main St, Anytown CA 12345
We aim to respond to all inquiries within 48 business hours. Please allow additional time for requests made over weekends, holidays, or during high volume periods.
When contacting us, please provide your order confirmation number and detailed information about your question/concern. This will help expedite investigation and resolution.
We will make reasonable efforts to address any issues, including replacing damaged/defective goods, re-sending undelivered items, refunding incorrect orders, or resolving other problems covered by our policies. In some cases, we may request photos showing damage or other proof necessary to validate claims.
Ultimately, we reserve the right to make final determinations related to store credits, returns, and refunds in accordance with our policies. We aim to be fair and provide excellent customer service in all situations.
Product Warranties
We stand behind the quality of products sold on our Website. Most items come with a 1-year warranty covering defects in materials/workmanship, unless otherwise noted.
To receive warranty service, please contact us to begin the process. We will provide instructions on how to supply proof of purchase, return defective products, and arrange replacements/repairs covered under warranty.
Before providing warranty service, we may test products to confirm issues and determine if damage was from defects vs. user error/abuse. We reserve the right to deny service for products that show signs of abuse/misuse not covered under warranty.
For hygiene reasons, warranties on some products may require items to be unopened and unused to qualify for service. We will provide details relevant to specific items.
Some products come with manufacturer’s warranties through the brand, instead of or in addition to our standard warranty. Details will be provided with applicable products.
We disclaim any responsibility for resolving issues that arise during manufacturer warranty service. You will need to contact the brand and follow their service process in those situations.
For any issues not covered under warranty, we will recommend the best available options to remedy the situation, though you will typically be responsible for any costs associated with out of warranty service.
Intellectual Property Rights
Content on the Website including text, graphics, logos, product images/descriptions, pricing, downloads and other material is the property of Liberty Procurement or its content suppliers and protected by copyright, trademark and other laws. You may not modify, republish, distribute, copy or create derivative works from this content without express written permission from us.
Any feedback, comments, ideas, suggestions, information or materials you submit to us through the Website will be considered non-confidential and non-proprietary. We will have no obligations concerning submitted materials and are free to copy, disclose, distribute, incorporate, and otherwise use them.
We respect the intellectual property rights of others. If you believe our Website contains any content that infringes copyrights you own, please contact us. We will promptly investigate notices of copyright infringement and take appropriate actions.
User Content
By submitting public reviews, photos, comments or any other content to the Website (“User Content”), you guarantee that:
- You own or have the necessary rights/permissions to publish the User Content;
- The User Content is accurate and not misleading, fraudulent, defamatory, obscene, harmful to minors or others, or otherwise unlawful;
- The User Content will not infringe the intellectual property, privacy or other rights of any third party;
- The User Content does not contain viruses, spam, phishing attempts or other harmful code or content;
We reserve the right to remove or refuse to post any User Content or terminate your access to the Website at any time for any reason, including User Content that violates these Terms or is otherwise objectionable to us.
By submitting User Content, you grant us a perpetual, non-exclusive license to copy, display, publish, distribute, translate, adapt and otherwise use it in connection with operation/promotion of the Website. We are not required to attribute User Content to you or compensate you, though we appreciate any contributions.
You are solely responsible for the User Content you submit and will indemnify us for any damages related to the content. We are not liable for any loss/exposure of confidential or sensitive information you submit through the Website.
Liability Disclaimer
We will make reasonable efforts to provide an enjoyable, orderly and secure website experience, but make no guarantees about availability of the Website or any products/services offered.
This website and all products/services provided “as is” without warranties of any kind, express or implied. We expressly disclaim any warranties of merchantability, fitness for particular purpose, quiet enjoyment, accuracy, title, non-infringement and security regarding the Website and products/services.
We do not warrant the Website is free from viruses/harmful code. You assume full responsibility for adequate protection and backup of data/equipment used in connection with the Website.
We are not liable for any indirect, consequential, punitive or special damages arising out of your use of the Website, purchasing any products/services, or reliance on any information presented, even if advised of the possibility of such damages or if such damages were foreseeable.
You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs and expenses (including legal fees) arising from:
- Your misuse of the Website or violation of these Terms
- Any User Content or Feedback you submit or transmit through the Website
- Your violation of any third party rights, including intellectual property rights
Our total liability arising out of any purchases or other transactions on the Website is limited to the amount paid by you for the applicable products/services. Some jurisdictions do not allow limitation of liability for damages, so portions of the above limitations may not apply.
Dispute Resolution
If any controversy/dispute arises out of your use of the Website or purchases, you agree to first contact us and attempt to resolve it directly with us informally.
If a dispute cannot be resolved informally, you agree to binding arbitration. Arbitration means you waive the right to go to court or have a jury trial relating to the dispute. Please review the Arbitration Agreement found here for full details regarding arbitration: [Insert Link]
As an alternative to arbitration, you may bring claims in small claims court in your county of residence if the dispute qualifies under the small claims jurisdictional limits.
You may only pursue claims/relief on an individual basis, not as part of any class action lawsuit or proceeding. Class actions are not permitted unless we agree.
The laws of the State of California govern the interpretation of these Terms and any disputes arising out of your use of the Website or purchases.
Privacy Policy
Please review our Privacy Policy to understand how we collect and use information about you. This policy may change over time so please check back periodically.
Contact Us
If you have any questions, concerns or suggestions regarding these Terms, please contact us.
Email: [email protected]
Phone: (555) 555-1234
Address: Liberty Procurement, 123 Main St, Anytown CA 12345
These Terms represent the complete agreement between you and Liberty Procurement concerning use of the Website and any transactions. Thank you for visiting our site!
